SENIOR SALES ADMINISTRATION OFFICERS (1 POST) (REF.NO.SSAO/01)
COMPANY: NATIONAL HOUSING CORPORATION (NHC)
POSITION DESCRIPTION:
National Housing Corporation (NHC) is inviting applications from suitably ~ qualified candidates to fill various positions in its Directorate of Business 1 Development.
Senior Sales Administration Officers (1 Post) (Ref.No.SSAO/01)
The Senior Sales Administration Officer (SSAO) reports to the Sales Manager and has overall responsibilities Sales reporting, Monitoring and Evaluation, Sales process Compliance and facilitation and enforcement of compliance on the Customers handling and Sales processes of customer documents at the Central Control Centre (NHC's Head office). This includes monitoring Service Level Agreements (SLA) with other functions and supporting Directorate of Business Development in the strategic Customers Satisfaction Compliance.
Specific Duties and responsibilities:
Administration of all customer sales related inquiries thereafter channeled them through all NHC's means of customer's feedback such as Call Centre Agents, Suggestion boxes, Walk in Customers and any others.
Work closely with a wide range of (Internal and External) stakeholders and partners to ensure the customer promise are fulfilled through Service Level Agreement (SLA) with in Directorates and Customers Service Charter is adhered to; hence ensure seamless service
Responsible for documentations related to Sales transaction, ensure all customers have complied to the requirements, and all document are kept in the rightful manners; These documents are such as application forms, transfer documents and other property documents.
Ensure Seamless Management information System of Customer information Database and documentation; hence ensure the periodic reports such as weekly, Monthly or Quarterly are generated timely without failure.
Implement Management Information System (MIS) that will enable continuous tracking of the overall business performance, monitoring of customer satisfaction, and provision of management reports. Further to that, prepare and upkeep a waiting list registers and advises on the method of selling houses.
Act as interface between NHC's Internal processes and other key stakeholders such as Mortgage loans originators, Agents, Banks and Customers that includes facilitate loan processes, reconciliation and tracking of payments, legal and regulatory compliance,
Work with research unit and thereafter integrate the Market information as part of the business growth opportunity.
Ensure that house buyers' pays timely and take appropriate action for the defaulters of the same in collaboration with Sales Team.
Use the available data to undertake all Carry out risk assessment, including monitoring of advances from individuals and groups, strictly adherence to the provisions of the company policies to ensure minimal losses to NHC.
Monitor and manage the performance and development of direct reports and agents. This includes annual performance appraisals as well as reviewing all appraisals for the area.
Constant contacts with 3rd party sales partners to ensure support to all stakeholders are adequate and served prompt.
Performs such other related duties as may be assigned by Director of Business Development from time to time.
Qualifications and Experience:
Experience will include overall Sales Administration I Credit Control and recovery I and lor Administration of the Key Account Management experience with at least 5 years of experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG) sectors;
Bachelor's Degree in Business, Economics and Statistics or Equivalent complimented with relevant professional experiences arid certifications. Candidates with all the appropriate core skills and demeanor with the career portability from another industry sector will be considered;
Experienced sales professional with a track record of success in Key Account Management and overall business development with experience preferably gained in thereal estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG] sectors;
Ability to quickly forge relationships with internal and extemal stakeholders, as well as develop a high level of trust;
Strong affinity to a 'Business Development environment as it is important to create meaningful "value added services' for key accounts and customers;
Proven track record in working within a complex sales environment and be involved in the key decision making process related to key account management;
Strong sense of independence and ability to work autonomously with very little supervision. A 'self-starter" personality is an obvious must with account management and relationship management capabilities and drive.
APPLICATION INSTRUCTIONS:
REMUNERATION: Very attractive REMUNERATION package is offered as per NHC scheme of service.
If you think you meet job requirement, please apply in strictly confidence indicating post you are applying to the undersigned enclosing an application letter, photocopies of relevant certified certificates, and names of two referees to the address below, and it must reach the undersigned before 22 July, 2014.
DIRECTOR GENERAL
NATIONAL HOUSING CORPORATION, PO.BOX 2977,
DAR ES SALAAM
NB: Only shortlisted candidates will be informed.
======================
SENIOR SALES OFFICER (3 POSTS) (REF.NO. SSO/02)
COMPANY: NATIONAL HOUSING CORPORATION (NHC)
POSITION DESCRIPTION:National Housing Corporation (NHC) is inviting applications from suitably ~ qualified candidates to fill various positions in its Directorate of Business 1 Development.
Senior Sales Officer (3 Posts) (Ref.No. SSO/02)
The Senior Sales Officer (SSO) reports to the Sales Manager and has an overall 1 J responsibility for executing all sales strategies of NHC's products and services.
This includes sales of Commercial and Residential properties to the Groups
Institutions or I and to individuals Countrywide while actively ensuring the engagement of all stakeholders of NHC is attained to facilitate seamless sales culture among all members of organization.
Specific Duties and responsibilities:
Execute, manage and drive Sales of NHC's product and Services to the target income group while taking into account the growth potentials, competitor activity and existing customer base. This includes review of existing products and recommend of optionalproducts and services.
Deepen the current NHC's housing Schemes while enhancing Key Account Relationships Management Sales, this will includes Sales of ~I Housing schemes and Commercial spaces to the various incomes
Group/institutions and individuals Countrywide.
Timely advising the Management on all sales business trends that a have impact on the corporation's threats and opportunities. q Execute sales campaign and promotion initiatives to ensure timely II communication of benefits to the respective customers. Accountable for Portfolio Sales planning, management, budgeting, cost control, field force deployment and monitoring, and customer service.
Ensure that house buyers' pays in timely and take appropriate action g for the defaulters of the same in collaboration with Sales Administration ~ Team.
Management of dedicated portfolio aspects of risk, including Pi monitoring of advances from individuals and groups, strictly adherence to the provisions of the company policies to ensure minimal losses to NHC.
Work closely with all members of staff with in the Corporation to ensure to ensure that customers have a seamless service experience through all NHC delivery channels.
Monitor and manage line performance and development of subordinates and agents. This includes annual performance appraisals as well as reviewing all appraisals for the area.
Implement Management Information System (MIS) that will enable continuous tracking of the portfolio's performance, monitoring of customer satisfaction, and provision of management reports. Further to that, prepare and upkeep a waiting list registers and advises on the method of selling houses.
Develop and manage internal Sales product communication systems to ensure the entire NHC staffs are appropriately informed of the NHC's products and services. This activity forms parts of ensuring that the NHC continuously enhances the culture of seamless customer service through common understanding of its products and services.
To recommend the platforms for formulation of the products (INNOVATION) and initiate the development, thus continuously upgrade and innovate products to be perceived as 'value add" to NHC and to customers.
Constant contacts with 3rd party sales partners to ensure support to all stakeholders are adequate and. served prompt.
Performs such other related duties as may be assigned by Director of Business Development from time to time.
Qualifications and Experience:
Experience will include overall Business Development and / or Account Management experience with 5 years of experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG1 sectors;
Bachelor's Degree in Business, Economics and Statistics or Equivalent complimented with relevant professional experiences and certifications. Candidates with all the appropriate core skills and demeanor with the career portability from another industry sector will be considered;
Experienced sales professional with a track record of success in Key Account Management and overall business development with experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCGJ sectors; Ability to quickly forge relationships with internal and external stakeholders, as well as develop a high level of trust;
Strong affinity to a Business Development environment as it is important to create meaningful 'value added services' for key accounts and customers;
Proven track record in working within a complex sales environment and be involved in 1he key decision making process related to key account management;
Strong sense of independence and ability to work autonomously with very little supervision. A "self-starter" personality is an obvious must with account management and relationship management capabilities and drive.
APPLICATION INSTRUCTIONS:
REMUNERATION: Very attractive REMUNERATION package is offered as per NHC scheme of service.
If you think you meet job requirement, please apply in strictly confidence indicating post you are applying to the undersigned enclosing an application letter, photocopies of relevant certified certificates, and names of two referees to the address below, and it must reach the undersigned before 22 July, 2014.
DIRECTOR GENERAL
NATIONAL HOUSING CORPORATION, PO.BOX 2977,
DAR ES SALAAM
NB: Only shortlisted candidates will be informed.
=====================
SALES MANAGER, AFFORDABLE HOUSING (1 POST) (REF.NO.SM/01)
COMPANY: NATIONAL HOUSING CORPORATION (NHC)
POSITION DESCRIPTION:National Housing Corporation (NHC) is inviting applications from suitably ~ qualified candidates to fill various positions in its Directorate of Business 1 Development.
Sales Manager, Affordable Housing (1 Post) (Ref.No.Sm/01)
The Sales Manager - Affordable Housing reports to the Director of Business Development and has overall responsibilities for developing and drives mainly Sales strategies of affordable housing products and services offered by NHC. This will includes Sales of affordable housing schemes to the Group 1 institutions and individuals Countrywide, aiming at actively ensuring the engagement process of all stakeholders of NHC is attained while facilitating seamless sales culture among the various stakeholders within the Corporation.
Specific Duties and responsibilities:
Develop, manage and drive Sales Strategies for the NHC Affordable Housing Schemes taking into account the growth potentials competitors activity and existing customer base. This includes review of existing products and introduction of new products and services.
Deepen the current NHC's affordable housing products schemes while enhancing Key Account Relationships Management Sales. this will includes Sales of affordable housing schemes to the Group I institutions and individuals Countrywide. *
Emphasizes on Cross selling to customers the NHC's range of products and Services to realize new income streams, increased use of products and create dependency.
Timely advising the Management on all sales business trends that have impact on the corporation's threats and opportunities.
Drives sales campaign and promotion initiatives to ensure timely communication of benefits to the respective customers. Accountable for planning. managing. budgeting. cost controlling, field force deployment and monitoring and customer services. Ensure that house buyers' pays in timely and take appropriate action for the defaulters of the same.
Manage all aspects of risk. including monitoring of advances portfolio, strictly adherence to the provisions of the company policies to ensure minimal losses to NHC.
Work closely with Regional Offices' to ensure that customers have a seamless service experience through all NHC delivery channels. Monitor and manage the performance and development of subordinates. This includes annual performance appraisals as well as reviewing all appraisals for the area.
Develop and maintain an open communication channel with subordinates and other team members to foster teamwork and facilitate the change process.
Put in place a Management Information System (MIS) that will enable continuous tracking of the division's performance, monitoring of customer satisfaction. and provision of management reports. Further to that. prepare and upkeep a waiting list registers and advises on the method of selling houses.
Develop and manage internal Sales product communication systems to ensure the entire NHC staffs are appropriately informed of the NHC's products and services. This activity forms parts of ensuring that the NHC continuously enhances the culture of seamless customer service through common understanding of its products and services.
To recommend the platforms for formulation of the products (INNOVATION) and initiate the development, thus continuously upgrade and innovate products to be perceived as "value add" to NHC and to customers.
Constant contacts with third party sales partners to ensure support to all stakeholders are adequate and served prompt.
Qualifications and Experience
Experience will include overall Business Development and/or Account Management experience with 10 years of experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods [FMCG] sectors;
Bachelor's Degree in Business, Economics and Statistics or Equivalent complimented with relevant professional experiences and certifications. Candidates with all the appropriate core skills and demeanor with the career portability from another industry sector will be considered;
Experienced sales professional with a track record of success in Key Account Management, ability to mobilize different group within the social fabric such as Local Government (LGA), Government, Non Government Organization, and overall business development with experience preferably gained in the real estate, Finance Services Industry and/or Fast Moving Consumer Goods IFMCG] sectors; Ability to quickly forge relationships with internal and external stakeholders, as well as develop a high level of trust;
Strong affinity to a Business Development environment as it is important to create meaningful "value added services" for key accounts and customers;
Proven track record in working within a complex sales environment and be involved in the key decision making process related to key account management;
Strong sense of independence and ability to work autonomously with very little supervision. A 'self-starter" personality is an obvious must with account management and relationship management capabilities and drive.
APPLICATION INSTRUCTIONS:
REMUNERATION: Very attractive REMUNERATION package is offered as per NHC scheme of service.
If you think you meet job requirement, please apply in strictly confidence indicating post you are applying to the undersigned enclosing an application letter, photocopies of relevant certified certificates, and names of two referees to the address below, and it must reach the undersigned before 22 July, 2014.
DIRECTOR GENERAL
NATIONAL HOUSING CORPORATION, PO.BOX 2977,
DAR ES SALAAM
NB: Only shortlisted candidates will be informed.
ALSO AVAILABLE IN THE MWANANCHI OF 9 JULY 2014
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